Simple steps to ensure timely claims processing

We understand how important timely claims processing is for your practice and your patients. To help streamline issue resolution and reduce delays, please follow the steps below:

Start with Customer Service

Before the Claims department can research or escalate any issue, you must first contact our Customer Service team. They can often resolve many issues and eliminate the need for an investigation.

• Commercial, Preferred/ValueCare and Medicare Advantage Customer Service: 1-800-253-0838

• BCBS FEP Customer Service: 1-800-668-4651

Prepare to submit documentation

If further investigation is needed, contact our Provider Relations team. Please provide the following:

1. Customer Service reference number: A customer service representative will provide you with a reference number for your inquiry. This number allows the Provider Relations team to quickly locate your request.

2. A copy of the EOB: The EOB allows the Claims team to review how the claim was processed and identify what requires further research.

Once received, we will submit the issue to our Claims department for additional review.

By taking these steps, you will help us provide your office with faster, more efficient support.